Refund and Returns Policy

At PCHANDR GROUP (OPC) PRIVATE LIMITED, we aim to provide clear and transparent information regarding refunds for tour packages, travel bookings, holiday packages, and related services purchased through our website or directly from us.

This Refund Policy should be read together with our Terms & Conditions and Cancellation Policy.

1. Eligibility for Refund

A refund may be available when a booking is cancelled in accordance with the applicable cancellation terms and the booking contains refundable components.

The amount of any refund will depend on the specific package, booking conditions, cancellation date, and policies of the relevant service providers.

A refund is not automatically guaranteed simply because a booking has been cancelled.

2. Refund Calculation

Where a refund is approved, the refundable amount may be calculated after deducting applicable:

Cancellation charges
Hotel cancellation charges
Airline or transportation cancellation charges
Activity or excursion cancellation charges
Non-refundable booking amounts
Service or processing fees
Payment gateway charges, where applicable and non-recoverable
Taxes or government charges that cannot be recovered
Other charges imposed by third-party suppliers

The final refund amount will be communicated to the customer after the cancellation has been reviewed.

3. Non-Refundable Services

Some services may be completely or partially non-refundable.

These may include:

Non-refundable hotel reservations
Promotional or special-rate bookings
Non-refundable airline tickets
Advance purchase services
Visa and permit fees
Activity and event tickets
Transportation bookings with non-refundable conditions
Processing or service charges
Other services specifically identified as non-refundable

Any non-refundable amount will not be included in the customer’s refund.

4. Refund for Cancellation by Customer

If a customer cancels a confirmed booking, the refund will be processed according to the applicable Cancellation Policy and the terms communicated at the time of booking.

The earlier a cancellation request is received, the greater the possibility of recovering refundable amounts from service providers.

Customers are encouraged to submit cancellation requests as soon as they know that they will not be able to travel.

5. Refund for Cancellation or Changes by PCHANDR GROUP

If PCHANDR GROUP cancels or materially changes a confirmed booking due to circumstances within our responsibility, we will communicate the available options to the affected customer.

Depending on the circumstances and applicable booking terms, customers may be offered:

An alternative travel arrangement
Rescheduling of the booking
Credit or adjustment toward another booking
A refund of eligible amounts

Where a cancellation or change results from circumstances beyond our reasonable control, any refund will depend on the amounts recoverable from the relevant airlines, hotels, transport providers, activity operators, or other suppliers.

6. Third-Party Supplier Refunds

Many components of travel packages are provided by independent third-party suppliers.

If a refund depends on a hotel, airline, transport company, activity provider, or other supplier, PCHANDR GROUP may need to wait for the supplier to process or approve the refund.

The amount ultimately refunded to the customer may therefore depend on the amount received or recoverable from the relevant supplier.

7. No-Show and Unused Services

Bookings that are not used because of a customer’s failure to arrive, late arrival, voluntary withdrawal from a trip, or failure to use a booked service may be treated as a no-show or unused service.

Such bookings may be non-refundable.

Unused portions of a tour package, including accommodation, meals, transportation, sightseeing, activities, or other services, are generally not refundable unless the applicable supplier specifically permits a refund.

8. Refund Processing Time

Once a refund has been approved and the refundable amount has been finalized, PCHANDR GROUP will initiate the refund through the applicable payment method wherever reasonably possible.

The time taken for the refund to reach the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

PCHANDR GROUP is not responsible for delays caused by banks, payment gateways, card networks, or other financial institutions after the refund has been initiated.

9. Original Payment Method

Where possible, refunds will be issued to the original payment method used for the booking.

We may request additional information or verification where necessary to process a refund securely.

Refunds may not be transferred to a different account or payment method unless permitted by applicable procedures and security requirements.

10. Duplicate or Incorrect Payments

If a customer has accidentally made a duplicate payment or has been charged an incorrect amount due to a technical or payment-processing issue, the customer should contact us as soon as possible.

After verification, any eligible excess amount may be refunded through the applicable payment method.

11. Failed Transactions

If an amount has been debited from a customer’s account but the booking or payment is not successfully completed, the customer should contact us with the relevant transaction details.

If the payment has not been received by PCHANDR GROUP, the reversal or refund may be handled by the customer’s bank, payment gateway, or card/payment provider.

Where the amount has been received by us but the booking has not been successfully completed, we will review the transaction and process any eligible refund accordingly.

12. Refund Requests

For refund-related enquiries, customers should contact us with the following information:

Customer name
Booking or confirmation number
Registered mobile number
Email address used for booking
Travel date
Payment or transaction details
Reason for the refund request

Providing complete information will help us process the request more efficiently.

13. How to Request a Refund

Refund requests can be submitted through our official contact details:

Mobile: 8138003416
Email: pchandrgrouppvtltd@gmail.com

Please mention “Refund Request” in the subject line of your email and include your booking and payment details.

14. Refund Disputes

If you believe that a refund has been incorrectly calculated or processed, please contact us with the relevant booking and payment information.

We will review the matter and provide clarification based on the booking terms, payment records, cancellation conditions, and applicable supplier policies.

15. Policy Updates

PCHANDR GROUP reserves the right to update or modify this Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review this policy before making a booking or payment.

16. Contact Us

For questions regarding refunds, cancellations, bookings, or travel packages, please contact us:

PCHANDR GROUP (OPC) PRIVATE LIMITED
Director: Prakash Chand