Welcome to PCHANDR GROUP (OPC) PRIVATE LIMITED. These Terms & Conditions govern your use of our website and the purchase or booking of tour, travel, holiday, and related travel packages through our website.

By accessing or using our website, submitting an enquiry, making a booking, or purchasing any travel package, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About PCHANDR GROUP

PCHANDR GROUP (OPC) PRIVATE LIMITED is a tour and travel company based in Thiruvananthapuram, Kerala. We provide tour packages, holiday packages, travel experiences, and related travel arrangements to customers.

Our website provides information about available travel packages, destinations, inclusions, exclusions, pricing, and other travel-related services.

2. Website Use

By using this website, you agree to:

  • Provide accurate and complete information when making an enquiry or booking.
  • Use the website only for lawful purposes.
  • Not misuse, copy, reproduce, modify, or distribute website content without permission.
  • Not attempt to interfere with the operation, security, or functionality of the website.
  • Ensure that the information provided by you is correct and up to date.

We reserve the right to restrict or terminate access to the website if we believe it is being misused or these Terms & Conditions are being violated.

3. Tour Package Information

We make reasonable efforts to ensure that information published on our website is accurate and current. However, travel packages, destinations, hotels, transportation, prices, schedules, and availability may change.

Images displayed on the website may be for illustrative purposes and may not always represent the exact accommodation, vehicle, destination, activity, or service included in your booking.

The final services and arrangements applicable to your booking will be based on the confirmed itinerary, booking confirmation, invoice, or other written communication provided by PCHANDR GROUP.

4. Booking and Confirmation

Submitting an enquiry through our website does not automatically constitute a confirmed booking.

A booking will be considered confirmed only after:

  1. The required booking details have been received.
  2. Availability has been confirmed.
  3. The applicable payment or advance amount has been received.
  4. PCHANDR GROUP has issued confirmation of the booking.

Customers are responsible for checking their booking confirmation, itinerary, travel dates, passenger details, inclusions, exclusions, and other relevant information before travelling.

5. Pricing and Payment

Tour package prices displayed on the website may vary depending on destination, travel dates, availability, seasonality, accommodation, transportation, exchange rates, taxes, government charges, and other factors.

We reserve the right to change package prices before a booking is confirmed.

Any applicable taxes, fees, service charges, entrance fees, permits, transportation charges, or other costs will be communicated where applicable.

Customers must make payments according to the payment schedule communicated at the time of booking.

A booking may be cancelled or released if the required payment is not received within the specified period.

6. Inclusions and Exclusions

Each tour package may have specific inclusions and exclusions.

Customers should carefully review the package details before making payment. Unless specifically mentioned in the package or confirmed itinerary, items such as personal expenses, meals, transportation, entrance fees, permits, travel insurance, visa fees, tips, additional activities, or other incidental expenses may not be included.

7. Cancellation and Refunds

Cancellation policies may vary depending on the tour package, destination, hotel, airline, transportation provider, activity provider, booking date, and other third-party terms.

Any cancellation request must be submitted to PCHANDR GROUP through the contact details provided on our website.

Refunds, where applicable, will be processed according to the cancellation terms applicable to the specific booking.

Certain bookings may be non-refundable or may involve cancellation charges. Customers are advised to review the applicable cancellation conditions before making a payment.

Where a refund is approved, processing time may depend on the payment method and the relevant service provider.

8. Changes to Bookings

Requests to change travel dates, passenger details, accommodation, transportation, destinations, or other booking arrangements may be subject to availability and additional charges.

Any additional costs resulting from a customer-requested change will generally be payable by the customer.

We cannot guarantee that requested changes will be possible after a booking has been confirmed.

9. Changes or Cancellation by PCHANDR GROUP

In certain circumstances, PCHANDR GROUP may need to modify, reschedule, replace, or cancel part or all of a travel package due to circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters
  • Severe weather conditions
  • Government restrictions
  • Political or civil disturbances
  • Strikes or transportation disruptions
  • Health emergencies
  • Changes by airlines, hotels, transport operators, or other service providers
  • Security concerns
  • Regulatory requirements
  • Other unforeseen circumstances

Where reasonably possible, we will inform affected customers and attempt to provide suitable alternatives.

Any refund or compensation, where applicable, will be subject to the terms of the relevant booking and the policies of the applicable service providers.

10. Third-Party Service Providers

Travel packages may include services provided by independent third parties, including hotels, airlines, transport operators, guides, activity providers, restaurants, and other travel service providers.

Such services are subject to the terms, conditions, schedules, policies, and availability of the respective providers.

While we aim to work with reliable service providers, PCHANDR GROUP is not responsible for circumstances caused directly by third-party providers that are outside our reasonable control.

11. Travel Documents and Customer Responsibilities

Customers are responsible for ensuring that they possess all documents required for their journey, including where applicable:

  • Valid identification documents
  • Passports
  • Visas
  • Travel permits
  • Tickets
  • Insurance documents
  • Vaccination or health-related documents where legally required
  • Other destination-specific documents

Customers are responsible for complying with the entry, immigration, customs, health, safety, and other legal requirements of the destination they are travelling to.

PCHANDR GROUP is not responsible for losses, expenses, denied boarding, denied entry, or travel disruption resulting from incomplete, incorrect, expired, or missing travel documents.

12. Travel Insurance

Customers are encouraged to obtain appropriate travel insurance before travelling.

Travel insurance may provide protection against circumstances such as medical emergencies, trip cancellation, baggage loss, delays, or other unforeseen events, depending on the policy.

Unless expressly stated in the package, travel insurance is not included in the tour package price.

13. Customer Conduct

Customers are expected to behave responsibly and respectfully throughout their journey.

Customers must comply with applicable laws, hotel rules, transportation rules, destination regulations, and instructions provided by service providers.

PCHANDR GROUP reserves the right to take appropriate action where a customer’s conduct creates a safety risk, causes damage, disrupts services, or adversely affects other travellers.

14. Health and Safety

Customers are responsible for informing PCHANDR GROUP of any relevant requirements that may affect their travel arrangements, where appropriate.

Certain destinations or activities may involve physical, environmental, weather-related, or other risks. Customers should consider their personal circumstances and obtain appropriate advice or insurance before participating in activities.

15. Website Content and Availability

We aim to keep our website available and information updated; however, we do not guarantee that the website will always be available, error-free, complete, or uninterrupted.

We may update, modify, suspend, or discontinue any part of the website or its content without prior notice.

16. Intellectual Property

All website content, including text, logos, graphics, images, designs, branding, and other materials, is owned by or licensed to PCHANDR GROUP unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

17. Limitation of Liability

To the extent permitted by applicable law, PCHANDR GROUP shall not be liable for losses, delays, additional expenses, injuries, cancellations, or disruptions caused by circumstances beyond our reasonable control or by independent third-party service providers.

This may include circumstances such as flight delays, cancellations, traffic disruptions, weather conditions, natural disasters, government actions, strikes, accidents, illness, security incidents, or changes made by third-party suppliers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Privacy

Any personal information provided through our website may be handled in accordance with our Privacy Policy.

Customers should review our Privacy Policy to understand how information submitted through the website may be collected, used, stored, and processed.

19. Links to Other Websites

Our website may contain links to third-party websites or services for additional information or convenience.

PCHANDR GROUP does not necessarily control or endorse third-party websites and is not responsible for their content, availability, privacy practices, or terms.

Customers should review the terms and policies of third-party websites before using their services.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of our website or our services shall be subject to the jurisdiction of the appropriate courts in Kerala, India, subject to applicable law.

21. Changes to These Terms

PCHANDR GROUP reserves the right to update or modify these Terms & Conditions from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review these Terms & Conditions periodically.

22. Contact Us

If you have questions regarding these Terms & Conditions, bookings, travel packages, or our services, please contact us.

PCHANDR GROUP (OPC) PRIVATE LIMITED
Director: Prakash Chand

Mobile: 8138003416
Email: pchandrgrouppvtltd@gmail.com

Office Address:
TC 69/2046 TOLL GATE JUN.,
Opposite IndusInd Bank, Manacaud,
Thiruvananthapuram, Thiruvananthapuram – 695009, Kerala, India

Website: pchandrgroup.com