Cancellation Policy

At PCHANDR GROUP (OPC) PRIVATE LIMITED, we understand that travel plans can sometimes change. This Cancellation & Refund Policy explains the terms applicable to cancellations, modifications, and refunds for tour, travel, holiday, and related bookings made through our website or directly with PCHANDR GROUP.

By making a booking or payment, you acknowledge and agree to the cancellation and refund terms applicable to your selected package.

1. Cancellation by Customer

Customers may request cancellation of their booking by contacting PCHANDR GROUP using the contact details provided below.

Cancellation requests should be submitted as early as possible. The applicable cancellation charges will depend on:

The type of tour or travel package booked
Destination
Date of travel
Date on which the cancellation request is received
Hotel or accommodation cancellation rules
Airline or transportation cancellation rules
Activity and excursion provider policies
Non-refundable components of the booking
Other terms imposed by third-party service providers

The cancellation date will generally be considered the date on which we receive the cancellation request in writing.

2. Cancellation Charges

Unless a different cancellation schedule has been specifically communicated for your booking, the following general cancellation structure may apply:

Cancellation Period	Applicable Cancellation Charge
More than 30 days before departure	Up to 20% of the booking amount
15–30 days before departure	Up to 40% of the booking amount
7–14 days before departure	Up to 60% of the booking amount
Less than 7 days before departure	Up to 80% of the booking amount
Within 48 hours of departure / No-show	Up to 100% of the booking amount

Note: The above schedule is a general guideline. The actual cancellation charges for a particular booking may be different depending on the terms of the hotel, airline, transport provider, activity provider, destination, or other supplier involved in the booking.

The specific cancellation terms communicated at the time of booking or shown on the booking confirmation will take precedence over this general schedule.

3. Non-Refundable Bookings

Certain services or components may be completely non-refundable.

These may include, but are not limited to:

Non-refundable hotel bookings
Promotional or special-rate bookings
Airline tickets subject to non-refundable conditions
Advance purchase arrangements
Certain transportation bookings
Event or activity tickets
Visa or permit charges
Processing or service fees
Other services specifically identified as non-refundable

Where a booking contains a non-refundable component, that amount may be deducted from any eligible refund.

4. Cancellation on the Day of Departure

If a customer cancels a booking on the date of departure, fails to arrive, or does not use the booked service, the booking may be treated as a no-show.

In such cases, the booking may be non-refundable, and up to 100% of the booking amount may be retained, depending on the applicable supplier terms.

5. Refunds

If a customer is eligible for a refund after cancellation, the refundable amount will be calculated after deducting applicable cancellation charges, non-refundable amounts, supplier charges, taxes or fees that cannot be recovered, and applicable service charges.

Approved refunds will generally be processed through the original payment method wherever possible.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.

6. Cancellation by PCHANDR GROUP

In exceptional circumstances, PCHANDR GROUP may need to cancel, modify, reschedule, or alter a tour package due to circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Government restrictions
Political or civil disturbances
Strikes
Transportation disruptions
Health emergencies
Security concerns
Changes or cancellations by airlines, hotels, or other suppliers
Changes in applicable laws or regulations
Other unforeseen circumstances

Where possible, we will notify affected customers and attempt to provide an alternative arrangement.

If a refund is applicable, it will be processed in accordance with the terms of the booking and the amounts recoverable from the relevant service providers.

7. Airline, Hotel and Third-Party Cancellations

Many travel services are provided by independent third-party suppliers.

Airlines, hotels, transport operators, activity providers, and other suppliers may have their own cancellation and refund policies.

Where a cancellation involves such a supplier, PCHANDR GROUP may be required to follow the supplier’s applicable terms.

Any refund received from a supplier will be subject to the supplier’s rules and applicable deductions.

8. Changes Instead of Cancellation

Customers who wish to change their travel dates, destination, accommodation, passenger details, transportation, or other arrangements should contact us as soon as possible.

Changes are subject to availability and may result in additional charges.

If the requested change cannot be accommodated, the booking may be treated as a cancellation and the applicable cancellation terms may apply.

9. No-Show Policy

A customer who does not arrive for a confirmed booking without prior notice may be treated as a no-show.

No-show bookings may be non-refundable depending on the terms of the relevant service provider.

Additional charges may also apply if a customer fails to use one or more components of a confirmed package.

10. Partial Cancellation

If a booking includes multiple travellers or multiple services, a request to cancel only part of the booking may be subject to separate cancellation conditions.

The refundable amount, if any, will be calculated based on the specific services being cancelled and the applicable supplier policies.

11. Refunds for Unused Services

Once a trip has started, refunds for unused portions of a package are not guaranteed.

For example, voluntarily leaving a tour early, choosing not to use an included hotel night, transportation service, meal, activity, sightseeing arrangement, or other package component may not qualify for a refund.

Any refund for unused services will depend on the applicable booking and supplier terms.

12. Travel Documents and Visa Issues

Customers are responsible for ensuring that they have all required travel documents, including valid passports, visas, permits, identification, and other destination-specific documentation.

Cancellation or inability to travel due to a customer’s failure to obtain the required documents may be subject to the normal cancellation charges.

Visa application fees, processing fees, and other non-refundable charges may not be refundable.

13. Force Majeure

PCHANDR GROUP shall not be responsible for cancellation, delay, interruption, or modification of travel arrangements caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, war, civil unrest, strikes, government restrictions, pandemics, transportation disruptions, security concerns, or other extraordinary events.

In such circumstances, available refunds or alternative arrangements will depend on the amounts and options provided by the relevant suppliers.

14. How to Request a Cancellation

To request cancellation, please contact us with:

Booking or confirmation number
Customer name
Contact number
Travel date
Details of the service or package to be cancelled
Reason for cancellation, where applicable

Cancellation requests should be made using our official contact details.

Mobile: 8138003416
Email: pchandrgrouppvtltd@gmail.com

We recommend keeping written confirmation of your cancellation request for your records.

15. Policy Updates

PCHANDR GROUP reserves the right to update this Cancellation & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review the applicable cancellation terms before making a booking or payment.

16. Contact Us

For questions regarding cancellations, refunds, bookings, or travel packages, please contact:

PCHANDR GROUP (OPC) PRIVATE LIMITED
Director: Prakash Chand