At PCHANDR GROUP (OPC) PRIVATE LIMITED, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, purchase a tour package, make a booking, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through our website and through communications related to our tour and travel services.

Website: pchandrgroup.com

Company: PCHANDR GROUP (OPC) PRIVATE LIMITED

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

When you contact us, submit an enquiry, or make a booking, we may collect information such as:

  • Full name

  • Mobile number

  • Email address

  • Residential or correspondence address

  • Number of travellers

  • Travel dates

  • Destination preferences

  • Booking information

  • Special travel requirements

  • Other information you voluntarily provide to us

Travel and Booking Information

To arrange your travel services, we may need information relating to your trip, including:

  • Travel dates

  • Destination

  • Accommodation requirements

  • Transportation requirements

  • Passenger information

  • Tour package selected

  • Special requests or preferences

Where required for a particular travel service, additional information may be requested.

Payment Information

When you make a payment, payment-related information may be processed through our payment gateway, bank, or other payment service provider.

We may receive information such as:

  • Transaction reference number

  • Payment status

  • Payment amount

  • Date and time of transaction

  • Limited payment-related details

We generally do not need to store your complete debit card, credit card, banking password, or payment authentication details on our website. Payment information may be processed directly by the applicable payment service provider.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website

  • General website usage information

This information helps us understand how visitors use our website and improve its performance and functionality.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and support website functionality.

Cookies may be used for purposes such as:

  • Website functionality

  • Analytics

  • Performance monitoring

  • Improving user experience

  • Understanding how visitors interact with our website

  • Marketing or advertising, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries

  • Provide information about our tour and travel packages

  • Process and manage bookings

  • Arrange travel-related services

  • Communicate with you about your booking

  • Process payments and refunds

  • Provide customer support

  • Send booking confirmations and important travel information

  • Respond to requests or complaints

  • Improve our website and services

  • Understand customer preferences and website usage

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

  • Send promotional or marketing communications where permitted

6. Sharing of Information

We may share relevant information with trusted third parties where necessary to provide the services you request.

These parties may include:

  • Hotels and accommodation providers

  • Airlines

  • Transportation providers

  • Tour operators

  • Activity and excursion providers

  • Payment gateways

  • Technology and website service providers

  • Customer support or communication service providers

  • Professional advisers

  • Government authorities or law-enforcement agencies where legally required

We only aim to share information that is reasonably necessary for the relevant purpose.

We do not intend to sell your personal information to third parties for their own independent marketing purposes.

7. Payment Service Providers

Payments made through our website may be processed by third-party payment gateways or financial institutions.

Such providers may collect and process payment information according to their own privacy policies and terms.

PCHANDR GROUP is not responsible for the privacy practices of independent payment service providers. Customers should review the applicable provider’s privacy policy before making a payment.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

  • New tour packages

  • Travel offers

  • Special promotions

  • Seasonal packages

  • Destination updates

  • Company or service updates

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Please note that even if you opt out of marketing communications, we may still contact you regarding an existing booking, payment, cancellation, refund, or other service-related matter.

9. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or other external services.

When you visit an external website, that website’s own privacy policy and terms will apply.

PCHANDR GROUP does not control the privacy practices of third-party websites and is not responsible for their content or privacy policies.

10. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing personal information online and should avoid sending sensitive information through unsecured communication channels unless specifically requested.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Complete bookings and transactions

  • Maintain business and financial records

  • Handle refunds, cancellations, or disputes

  • Meet legal and regulatory obligations

  • Prevent fraud and misuse

  • Resolve customer service issues

  • Protect our legal rights

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

12. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise concerns regarding the handling of your personal information

To exercise an applicable right or ask a privacy-related question, please contact us using the details provided below.

13. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for independent marketing purposes.

Where travel arrangements involve children as part of a family or group booking, information relating to the child may be provided by a parent, guardian, or authorized adult where necessary to make the booking or provide the requested travel service.

14. International Travel and Data Transfers

Some travel services may involve sharing relevant customer information with service providers located outside India, particularly when arranging international travel.

Where such information sharing is necessary to provide the requested service, we may share the relevant information with the applicable airline, hotel, transportation provider, tour operator, visa service provider, or other supplier.

Such providers may process information according to their own applicable privacy policies and legal requirements.

15. Legal Disclosure

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to a lawful request from a government authority

  • Prevent fraud or illegal activity

  • Protect the rights, safety, or property of our company, customers, or others

  • Enforce our Terms & Conditions

  • Resolve disputes or legal proceedings

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

PCHANDR GROUP (OPC) PRIVATE LIMITED
Director: Prakash Chand

Mobile: 8138003416
Email: pchandrgrouppvtltd@gmail.com

Office Address:
TC 69/2046 TOLL GATE JUN.,
Opposite IndusInd Bank, Manacaud,
Thiruvananthapuram, Thiruvananthapuram – 695009, Kerala, India

Website: pchandrgroup.com